What are e-Statements?
E-Statements are an electronic version of the periodic statement that is stored on a secure server. Once the e-Statement alert is enabled you will no longer receive a paper statement in the mail. An email message from This e-mail address is being protected from spambots. You need JavaScript enabled to view it containing a link to your e-Statement will be sent only once at the beginning of the month. When you click on the view e-Statement link, you will be prompted for your PIN, where you will have access to view, print, or save the e-Statement. E-Statements can only be viewed with Adobe Acrobat Reader. If you wish to upgrade to the latest version and have previous versions of Adobe Acrobat Reader it is necessary to un-install the previous versions first, then install the latest version of Adobe Acrobat Reader. Visit the Adobe website for a free download of the latest version. Historical e-Statements can always be retrieved within GTNet by selecting the e-Statement tab under Accounts. These services, in addition to GTNet, are FREE.

Is this service secure?
Once you've begun your GTNet session, transfer of all data from the time you enter your password until you log off is performed using Secure Socket Layer (SSL) file transfer protocol and the information is encrypted with 128-bit digital certification.

I got the e-Statement message, but I cannot view my e-Statement. What should I do?
There are a few reasons why this could happen:
1. E-Statements can only be viewed with Adobe Acrobat Reader. If you wish to upgrade to the latest version and have previous versions of Adobe Acrobat Reader it is necessary to un-install the previous versions first, then install the latest version of Adobe Acrobat Reader. Visit the Adobe website for a free download of the latest version.
2. The e-Statement alert is sent as an html message. Most email editors receive html messages by default, however it may be necessary to set your email editor to accept html messages. Check your email options or preferences for these settings.
3. We use "per session" cookies to display account information. It may be necessary to modify your privacy settings for this to work correctly.
4. Some ISPs insert additional code into the URL that we send in the e-Statement email message. They do this in order to route you to a framed window with some sort of disclaimer. Unfortunately, this may cause a failure when trying to retrieve your e-Statement.
5. You may also view your historical statements by logging on to GTNet. Click the e-Statement tab under Accounts.

I am signed up for e-Statements, but I do not have any e-Statements to view. Where are they?
An email message containing a link to your e-Statement will be sent only once, at the beginning of every month. Historical e-Statements can only be viewed dating back to the month that you enabled the e-Statement and are available for a rolling twelve months. Remember you still have access to statement data, even data prior to enabling e-Statements, in GTNet by clicking the e-Statement tab under Accounts. This also is available for a rolling twelve months.

How long are the e-Statements stored on GTNet?
Historical e-Statements can only be viewed dating back to the month that you enabled the e-Statement alert and are available for a rolling twelve months.

How do I print my e-Statement?
The e-Statement is displayed using the Adobe Acrobat software within the browser window. To print the e-Statement you will need to select the print iicon (small picture of a printer) in the Adobe Acrobat window.

How do I save my e-Statement?
The e-Statement is displayed using the Adobe Acrobat software within the browser window. To save the e-Statement you will need to select the save icon (small picture of a diskette) in the Adobe Acrobat window.

How do I exit e-Statements when I am finished with it?
When you access your e-statement from the announcement email, the URL takes you directly to the secure server where the statement resides, not to your account area on the GTNet server. When you close the browser window, the session that was open to that server is terminated immediately.