Remote Deposit Troubleshooting
- I clicked on the Remote Deposit link on GTNet but nothing happens, or I get a black or white screen.
- I scanned a check and when I choose to print “Receipt,” it brings me back to the Enter Deposit Info page?
- How do I check the status of my deposit?
- I scanned a check but I don’t see the deposit in my account?
- I’m having a problem with my scanner, the check is not being scanned properly?
- I scanned a check, but I received an email notifying me that the check image is too small. What does that mean?
- I received an email saying my deposit rejected as Bad Image- images are too dark. How do I correct?
- Can I make a PDF file or make a copy of a check and submit through Remote deposit?
- I received an email notifying me that my deposit rejected due to the MICR is missing. What is a MICR?
- I received an email notifying me my deposit was rejected, due to the image being unacceptable.
I received an email notifying me my deposit was rejected, due to the image being unacceptable.
- The check image will have to be displayed horizontally not vertically. The system will not be able to process this check.
- The check will need to be repositioned on the scanner
- If you accept the image “as is” you will get an error message
- If you click “Ignore,” it will submit the item for processing which will then get rejected by the Credit Union. If you click “Rescan” it will rescan the image. “Cancel” will cancel the deposit.
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